Privacy Policy

Thank you for choosing Dial Secure (“the App”), a project of Hive Spark Tech (SMC-PRIVATE) Limited (“we,” “us,” or “our”). This Privacy Policy explains how we collect, use, and protect the information you provide when you use our mobile application and any services (“Services”) offered through the App. By using or accessing Dial Secure, you acknowledge and agree to the terms of this Privacy Policy.

Information We Collect

Personal Information

1. • Name: Used to identify you within the App.
   • Email Address: Used for account creation, login, and to communicate important updates or security notices.
   • Password: Chosen by you to secure your account.

We do not require any additional personal information. The App does not intentionally collect any sensitive personal data (e.g., financial data, government IDs, etc.).

Non-Personal Information

We may collect non-personal information, such as device type, app version, or general usage data, to help us improve App performance and user experience. This information cannot be used to identify you personally.

How We Use Your Information

1. Account Creation & Security
   • We use your email and password to create a secure account that allows you to use Dial Secure’s features.
   • Your name appears on your account profile and for any in-app identification purposes.
2. App Functionality
   • We use non-personal usage data to analyze performance, troubleshoot issues, and improve our Services.
3. Communication
   • We may send you important updates, security alerts, or relevant notifications using the email address provided.
   • You can opt out of non-essential communications at any time by unsubscribing or updating your preferences in the App’s settings (if available).

How We Store & Protect Your Information

1. Data Security
   • We store your personal information on secured servers protected by industry-standard security protocols.
   • Passwords are encrypted, and we employ measures designed to ensure the integrity and confidentiality of your data.
2. Data Retention
   • We retain your information for as long as your account is active or as needed to provide you with the Services.
   • If you request deletion of your account, we will remove your personal information from our active databases subject to any legal obligations for data retention.
3. Third-Party Services
   • We do not sell, trade, or otherwise transfer your personal information to outside parties for any commercial gain.
   • We may use third-party service providers (e.g., hosting, analytics) strictly for operational purposes. These providers are obligated to keep your information confidential and use it solely for the purpose of providing services to us.

Sharing & Disclosure of Information

1. Legal Compliance
   • We may disclose your personal information if required to do so by law or in response to a valid request (e.g., a subpoena or court order).
2. Business Transfers
   • In the event of a merger, acquisition, or sale of assets involving Hive Spark Tech (SMC-PRIVATE) Limited, user information may be transferred. In such cases, we will provide notice before any information is subject to a different privacy policy.
3. Consent
   • We will share your information with third parties if you provide explicit consent.

Children’s Privacy

Dial Secure is not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can remove the data.

Your Rights & Choices

1. Access & Update
   • You can review and update your account information anytime in the App settings or by contacting our support team.
2. Delete Account
   • If you wish to delete your account and personal information, you may do so in the App (if available) or by contacting us at the email address provided below.
3. Opt-Out
   • You can opt out of any promotional communications by clicking the unsubscribe link in emails or updating notification preferences within the App.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or relevant laws. We will notify you by posting the new policy on this page and updating the “Last Updated” date. Continued use of the App after any modifications indicates your acceptance of the updated Privacy Policy.

Contact Us

If you have any questions, concerns, or feedback regarding this Privacy Policy or any other aspect of our Services, please contact us at:

Hive Spark Tech (SMC-PRIVATE) Limited
Email: admin@hivesparktech.com

We value your trust and are committed to protecting your privacy. Thank you for choosing Dial Secure!